The 801
Privacy Policy
Last updated: 6 November 2026 · Version: 2.2 · Takes effect on: 7 November 2026
Earlier version: Privacy Policy, version 2.1, replaced by this version.
1. Who this covers
This policy covers LR STATION 801 LLC and the two businesses it runs at 801 S Chester Street, Little Rock, Arkansas 72201:
- The 801 Social Lounge — a private members' lounge, at
www.the801lr.com/lounge. - The 801: Event Center — where the hall is booked, at
www.the801lr.com/events.
One policy covers both, because they share an address, one website, one phone system and one back office. Where something applies to only one of them, this policy says which.
It covers applicants, members and former members of the lounge; people who enquire about or book the hall; and anyone who contacts either business. It applies to the website, the application, membership and booking systems, the messages we send, the phone lines, and the door-access system.
2. What we collect
From your application
This is the membership application for the lounge. What a reservation at The 801: Event Center collects is name, email, phone, date, block, event type, number of guests, description, and agreement to the terms.
| What | Why we need it |
|---|---|
| Your name | To identify your membership and your access credentials |
| Your email address | To send the decision on your application, your receipts, your entry code, and account notices |
| Your mobile phone number | To reach you about your membership, and, once texting starts, to send texts if you asked for them |
| Your date of birth | To confirm you are 21 or over. This is the age check for the lounge — see section 9 |
| Your term | Whether you chose month to month, six months or twelve |
| Card details | Handled entirely by Stripe. See below |
The application asks for nothing else. It does not collect a mailing address, a referral, an emergency contact or a photograph. The one optional extra it asks is whether you want a locker: ticking the box records that choice with your application, and the locker is billed with your dues from the day you are approved (Membership Terms section 7). You can also ask the lounge for one after you are approved.
Payment details — what we do and do not hold
Card details go directly to Stripe, our payment processor. The 801 never receives, sees or stores your card number, its expiry date or its security code. What we keep is limited to a Stripe identifier for the saved card and the result of each charge. Stripe holds the card itself. That is enough to bill your dues and to tell you a payment has failed, and nothing more.
From your membership
- Membership record — status (applied, approved, declined, active, past due, cancelled, terminated), start and end dates, whether you have a locker and which locker number is assigned to you (and, if you tell us on the card page, the locker number you say you already have, which our staff can see), and the term you are on (month to month, six months, or twelve).
- Billing record — the dues and locker charges made, when, whether they succeeded, and the receipts sent. The underlying transaction records are held by Stripe.
- Consent record — for each opt-in you were offered: the exact wording you were shown, its version, whether you ticked it (on the Event Center booking form a choice is recorded only when you tick the box; a box left unticked writes no record), the date and time, the route it came from (for example the website form or the phone), and if you later revoked it, when and how. The consent record does not store your IP address or browser. (To limit abuse, the text-message confirmation step counts requests per visitor using a one-way keyed fingerprint of the visitor's address; it is used for those limits only, is not part of any consent record, and is dropped within a day.)
- Event Center text-message confirmation record — only if you ask for Event Center booking texts, either by a spoken yes to the assistant on a booking call (the texts would go to the number you are calling from) or by the optional box on the booking form. Texting is not on yet, so no text is sent either way. Asking does not turn texts on. We email you a one-time confirmation button, and your request is not treated as permission until you press it. (A tick of the box on the booking form is also saved with that booking request, as the consent record above; that saved tick alone is never treated as permission to text you.) While the request waits, we keep the phone number, your email address, your first name (only to greet you in that email), the date and time you asked, which route you used (phone call or website form), the wording version shown, the booking it was for if any, and one-way fingerprints of the emailed link and of your email address (and, for a phone call, of the call); the link itself is never kept. The link works once and expires after 72 hours. When the request stops waiting (you pressed the button, it expired, or it was replaced), your email address and first name are wiped from this record. A request that was never confirmed is deleted 30 days after the link expired. When you press the button, one consent record is written (the wording shown, its version, the time, and the route). For a request made on the website form, that press alone does not let us text you: because anyone can type a phone number, we will also ask the holder of the number to reply YES by text before any booking text is sent. This record does not store your IP address or browser.
- The recurring-charge acknowledgement — the box you ticked to confirm that your dues repeat, the renewal terms exactly as they were shown next to it, and the term you picked. It is kept the same way as a consent record and for the same reasons, but it is not a permission to contact you and is never treated as one.
- Event Center booking record for a booking paid outside the system — when an Event Center booking is paid in person or in any other way outside this system, such as cash, a check or a transfer, our staff record the customer's name, the phone and email if given, the price agreed, the amount received and a receipt number with the booking. Section 5's booking-records row applies to it.
From the door
- Door-access records — which credential was used, at which door, and when. This tells us who is in the building and lets us shut off access when a membership ends.
- Fingerprint and similar data. None. No fingerprint, face or similar data is collected, and entry is by code. Members will be able to add a headshot after launch; it is used as a profile picture only.
From your communications with us
Emails and texts, and what you tell us when you call.
Calls to any of our phone lines. A call to any phone number we publish may be answered by a person or by an AI assistant, and which one can change. When an AI assistant answers a call, the call is recorded and transcribed by our AI provider. This section and section 5 apply to every call an assistant answers, whichever line it is, and to everyone who calls: a member, an applicant, somebody asking about an event, or a wrong number. An assistant tells you it is an AI, and that the call is recorded and transcribed, before it asks you anything. The call box on your membership page covers calls we place to you. It does not switch off the assistant that answers calls you place to us.
What we keep from a call an assistant answers: the recording; the text of what was said; a one-line note of what the call was about; and, as its own record in our own system, the ten-digit number you called from. A message you leave or a follow-up you ask for is also kept as a saved message (below). Section 8 says who can see it: only people with full access can open a transcript, and the number is shown whole only to them.
What we do not keep: we do not make the separate record of the number you called from (described above) when the call is transferred or handed to another assistant, when a card number was read out, or when we could not check the call. The call itself, kept by our voice provider as section 5 says, still shows the number.
If you leave a message or ask for someone to follow up, we also keep a saved message from the call: the name and callback number you gave, why you called, a short summary of the call, and any event details you mentioned (the kind of event, a date, how many guests, a good time to call). Section 8 says who sees a saved message and what may be emailed about it.
Section 5 says how long each lasts: the recording is deleted at 90 days, the text and the note within 12 months, the number you called from within one year of the start of the call, and the saved message within 12 months.
Nobody is asked for a card number on the phone. No assistant takes payment by voice. If a caller reads a card number out anyway, it can end up on the recording and in the transcript. A check runs every day to find calls like that, and we delete the whole call, recording and transcript, within 24 hours of it being found. Do not read out card numbers on the phone.
A voice assistant on our website is treated exactly like a phone call. The home page, The 801: Event Center's pages and the welcome page of the lounge area (which you reach only after the age check in section 9) let you talk to an assistant from your browser, by voice; there is no typed chat. Opening one of those pages loads the assistant, and it contacts ElevenLabs straight away, even if you never start a call, so ElevenLabs receives your IP address and your browser's details from that page view. The assistant's own program and its picture come from our website, and the page contacts no other outside service for it. A voice call started there is handled by ElevenLabs, recorded and transcribed exactly as a phone call is, and kept the same way and for the same time: what we keep is the recording, the text of what was said, and the one-line note, and section 5's call rows apply to it, so the recording is deleted at 90 days and the text and the note within 12 months. The daily check for card numbers reads it too. A website conversation has no phone number. Your browser asks your permission to use the microphone only when you start a voice call, and you can refuse it. The assistant is not given a persistent identifier for you: every website conversation is sent under the same fixed label, so the label does not identify you or link one visit to the next, and the assistant does not fingerprint your browser. Leaving the page ends the conversation. As on the phone, we do not delete an individual website conversation on request once it is over (section 6); if you ask the assistant during the conversation to delete it, we keep no saved message from it.
Section 5 says how long a call is kept.
Signing in to your membership
You sign in to your membership with the membership number and the private key you were given, on the member page of the lounge's website (www.the801lr.com/lounge/member). With them you can look at your membership and, where the page offers it, change your card, add a new card after a missed payment, ask for a locker, or cancel. The link we show you when you apply holds your number and key after a # sign, which your browser does not send to our server; the member page reads them and removes them from the address bar straight away. If you save that link, it holds your key, so keep it to yourself. If you type them in instead, the page holds the key only in memory. Either way, the page sends your key to our server with each request, the page does not store it in your browser or in a log, and we keep only a scrambled version of the key (a one-way code), never the key itself. Signing in this way sets no cookie. If you lose your key, our staff can reset it.
When we switch on sign-in by emailed code, it works like this. You type the email address on your membership and pass a bot check; the page loads a script from Cloudflare (Turnstile) for that. We use the address you give us only to check whether it belongs to a member and, if it does, to send an eight-digit code to it. The code works once and stops working after 10 minutes. We do not keep the code or your email address in a readable form for this: we keep a scrambled version of the code, together with a scrambled version of your email address, for about a day, and then delete it. To limit abuse we also keep scrambled versions of your email address and of your network address, in counters, for one day.
When you type the right code we start a sign-in on your device. It lasts until you have been away for 30 minutes or until 4 hours have passed, whichever comes first, and you can end it sooner with "Sign out". Our staff can also end one member's sign-in, or all sign-ins. The sign-in is kept in one cookie that is used only to keep you signed in. It is not used for advertising or to follow you to other sites. On our side we keep the sign-in as a scrambled version of its token, with the scrambled version of your email address and the membership numbers it may act on; an ended or expired sign-in is kept for one more day, and no more than 5 sign-ins are live for one email address. A sign-in this way can do what your private key can do (look at your membership, cancel it, ask for a locker, change a card) for the memberships tied to that email address. We keep a record that a code was sent, that a sign-in began or failed, and when it ended, with your membership record and no address or code, so that staff can help if something looks wrong. Those records are kept with the rest of your membership record.
If you did not ask for a code, you can ignore the email. Nobody can sign in by emailed code without the code. (The emailed code is only one way in: your membership number and private key still work, as described above.) We will never ask you for it.
From the website
- Basic technical data your browser sends: IP address, browser and device type, the pages you viewed, and the date and time.
- Cookies. The site sets only the cookies it needs to work: the one that remembers you passed the age gate and, when we switch on sign-in by emailed code, the one that keeps you signed in (section 2). The site uses Cloudflare Web Analytics, which is cookieless: it sets no cookie and is not used for advertising, and it counts visits and pages viewed. The site carries no advertising pixel.
3. Why we use it
- To decide your application — including confirming you are 21 or over, and letting a person at the lounge review and approve or decline.
- To run your membership — billing dues and the locker add-on, issuing receipts, telling you a payment failed, handling cancellations.
- To give you access — issuing, rotating and deactivating door credentials, and keeping the access records that make that possible.
- To contact you about your own membership — the operational messages listed in the message catalogue for this site.
- To answer the phone, and the website's assistant, and act on what was said — taking a booking enquiry for the hall, answering a question about membership, passing you to a person, and checking finished calls each morning for spoken card numbers (section 8).
- To send you marketing, only on the channels you specifically opted into, and only for as long as you leave that opt-in on.
- To keep the lounge safe and the rules enforceable — investigating a breach of the House Rules, damage, or a safety incident.
- To keep records the law requires — tax and accounting records, and the evidence that the club operates as a private club with 21-and-over members, where that matters.
- To keep proof of consent — so that if a member ever says they did not agree to be contacted, the lounge can show exactly what they were shown and when.
We do not sell your personal information, and we do not rent, trade or share it with anyone for their own marketing.
4. Who we share it with
| Who | What they get | Why |
|---|---|---|
| Stripe | Your name, email, and the card details you enter directly with them | To process dues and the locker add-on. The 801 is the merchant of record. Stripe handles the data under its own privacy policy and its own security certifications |
| Cloudflare | Your name and email address and the content of the emails sent to you, and of staff alerts about saved messages and bookings; and technical data in transit, including your IP address and the pages you view | To serve the website, count visits with Cloudflare Web Analytics, block abuse, and send our emails (through Cloudflare Email Sending). Email is sent on The 801's behalf, from The 801's own domain |
| Telnyx | Your phone number and the content of the texts; and the telephone connection of any call to any of our phone lines (it carries the call whether a person or an assistant answers) | Texts only if you opted in; carriers also handle the message in transit. For calls, Telnyx carries the call |
| ElevenLabs | Your phone number and what is said on any call an assistant answers; and, on the pages that carry the website's assistant, your IP address and browser details from every page view (the assistant contacts ElevenLabs when the page opens, even if no call is started), and what is said in any call you start there | This is the automated assistant that answers the phone and the website, and it is what produces the recording and the transcript. Our ElevenLabs account is set so that ElevenLabs does not use our call content to train its models. That is an account setting, last confirmed on 5 November 2026. Outbound AI-assisted calling is a separate thing and that channel is not in use — see section 7 |
| Google Cloud (Vertex AI), hosting Anthropic's Claude model | What is said on a call or in a website conversation, as text, so the assistant can understand you and reply | It hosts the AI model behind the automated assistant that answers the phone, working through ElevenLabs. Your call may be processed in the United States, Europe or Singapore, wherever ElevenLabs runs it for speed and performance |
| Google (Calendar) | An Event Center booking's customer name, phone, email, kind of event, number of guests and whether it is paid, on the company's calendar, if the calendar is switched on | So the people who run events can see the schedule and call customers. Nothing about lounge members is sent |
| GitHub, Inc. | The text of finished calls and website conversations, for a few seconds, in a temporary server's memory; and the daily reports of two checks, which list a call's ID, start time, assistant, length and which check flagged it, and for some calls the caller's area code and last two digits | Only for the daily automated checks that look for spoken card numbers. What was said is not kept, printed, posted or sent from that step, and the temporary server is discarded after it runs. The reports are kept in a private issue, which is closed once the flagged calls are deleted but is not itself deleted, and in a server log for 90 days |
| Sentry (error reports) and Google Chat (security alerts) | Our own internal record numbers, such as a membership, booking or call number, that appear in a web address or an alert; the venue name; and the text of an error. They are built not to carry a name, email address, phone number, card detail or the text of a call | To find and fix faults, and to alert the people who run the system. They are not used for anything else |
| Door-lock / access-control vendor — Sifely | Your entry code, once the system is connected to the lock; until then the lounge enters codes at the lock by hand and the system sends the vendor nothing | To operate the door and control who gets in |
| Stratos Digital | Access to the membership system, and to the voice provider's dashboard where calls can be opened, as the operator of the platform | Stratos Digital builds and runs the website and membership system as a service provider to The 801. It processes member data on The 801's instructions and for The 801's purposes. It may also use de-identified, aggregated usage data (counts, error rates and performance, never names, contact details, payment details, consent records or call content) to improve the platform. It does not sell member data |
| The lounge's professional advisors — accountant, attorney, insurer | Only what a specific matter requires | Tax, legal and insurance matters |
| Law enforcement or a public authority | Only what the law requires, or what is needed to respond to a genuine emergency | Legal obligation |
| A buyer of the business | Member records, except mobile numbers and texting consent, which are never sold or transferred to third parties or affiliates for their marketing | If the lounge is ever sold, member records go with it |
No other vendor touches member data. If one is added — a bookkeeping tool, a CRM, an email marketing platform, a scheduling tool — it is added to this table before it is connected.
5. How long we keep it
| Record | Kept for |
|---|---|
| Application that was declined | 30 days |
| Member and booking records — applied, approved, active, and after the membership or booking ends | The life of the membership plus seven years |
| Billing and tax records | 7 years |
| Consent and revocation records | The same period: the life of the membership plus seven years. For an Event Center text-message consent, which has no membership: seven years from the date of the booking request |
| Event Center text-message confirmation record — waiting request | Until the link expires (72 hours), then the email address and first name are wiped; the rest is deleted 30 days after expiry. If you press the button, the record is kept for seven years from the date of the booking request (the phone number, times and fingerprints only; your email address and first name are wiped) |
| Door-access logs | 6 months |
| Message logs — emails and texts sent | 15 days |
| Call recording — the audio of your call | 90 days, then deleted. Our voice provider may hold deleted data in its backups for up to 30 more days |
| Call transcript and one-line note — the text of what was said on the call, with the one-line note, which are part of the same stored call | Up to 12 months, then both are deleted together. Backups as above |
| Caller number — the ten digits of the number you called from, kept as its own record in our own system (section 2) | Up to one year from the start of the call, then deleted |
| Saved message — the name, callback number, reason and short summary kept when you leave a message, with any follow-up notes our staff add to it | 12 months from the call, then deleted together with those notes. Any alert email about it (section 8) is not covered: deleting or expiring the saved message does not remove that copy |
The call rows apply to every call an assistant answers on any of our phone lines or on the website, now or later, and to everyone who makes one, member or not. A card number read aloud is removed by deleting the whole call within 24 hours of it being found, as section 2 says.
When a retention period ends, the record is deleted or anonymized. Some records — tax and accounting in particular — must be kept.
6. Your rights
You can:
- Ask what we hold about you, and get a copy, other than call recordings and transcripts.
- Ask us to correct it if it is wrong.
- Calls. After a call (or a voice conversation on our website) is over, we do not delete an individual call, recording, transcript, saved message or the number you called from on request. Each is kept for the period in section 5 and then deleted. Two things happen sooner: if a card number was read out, we delete the whole call, recording and transcript, within 24 hours of it being found (section 2); and if you ask during the call or conversation itself for it to be deleted, we do not keep a saved message or the number you called from for that call.
- Ask us to stop contacting you on any marketing channel, at any time — see section 7.
- Ask us how a decision was made, including why an application was declined, subject to what section 4 of the Membership Terms says about giving reasons.
To make any of these requests, call one of the numbers in section 11. We verify that a request comes from you by replying to the email address or phone number already on your membership record, rather than to whatever address the request arrived from.
We respond within 30 days. Arkansas has no general consumer privacy statute imposing a deadline today. We honor requests from members who live in states that do have such laws, for a copy of what we hold and for corrections, as though those laws applied, so there is one process rather than two.
7. How to stop each kind of contact
| Channel | How to stop it | What happens |
|---|---|---|
| Marketing email | Click unsubscribe at the bottom of any marketing email, or call one of the numbers in section 11 | Marketing email stops. Account email does not — see below |
| Text messages | Reply STOP to any text, or tell us by any reasonable means: on a call to a number in section 11, or to staff. Reply HELP for help | For the lounge, if you ticked the text box, we have your permission on record. (For the Event Center a tick, or any pending request, is not permission: see section 2.) The lounge does not text members today. The 801 sends no marketing texts. Message frequency varies; msg & data rates may apply. STOP will work at once. Any other request is honoured as soon as we can and within 10 business days. We record when and how you stopped |
| AI-assisted phone calls | Say so on a call, tell staff, or call a number in section 11 | If you ticked the call box, we have your permission on record for The 801 to call you with an AI voice assistant about your membership. We place no such calls yet (see "Not yet" below), and we will not place one before then. Every such call will begin by saying it is an AI. Withdrawal is honoured as soon as we can and within 10 business days. This box covers calls we place to you, not calls you place to us (section 2) |
| Account and membership email | This cannot be switched off while your membership is active | These are the messages your membership depends on — that your application was decided, your entry code, your receipts, a failed payment, a closure. Turning them off would mean you could not be told your own entry code changed. If you do not want them, the way out is to end the membership |
| Everything | Cancel your membership under section 14 of the Membership Terms | Contact stops except for what we must send about closing out your account |
Not yet. "Not yet" means we are still finishing the registration phone carriers require for Event Center booking texts, and getting our systems ready for AI calls. We will not send Event Center booking texts before that registration is done, and we will not place an AI call to you before our systems are ready; we will tell members before AI calls start. We give no date.
Text messages from The 801: Event Center
If you choose to receive text messages from The 801: Event Center about your own booking request, we text only the mobile number you give us or call us from, and only about that request. Mobile information is not sold or shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent are not sold or transferred to third parties or affiliates for their own use, including as part of a sale of the business. Agreeing to texts is optional and is not a condition of booking. You can reply STOP at any time. The full text-message terms and privacy notice are at https://the801lr.com/events/text-messages.
Opting out of one channel does not opt you out of the others. They are separate consents and they are stopped separately.
8. How we protect it
- Member data sits in the membership system behind authentication. Only The 801's administrators can open member records. Access to member records is logged.
- The site runs over HTTPS. The membership application and the event request form are checked with Cloudflare Turnstile before they are accepted, to keep bots out.
- Card numbers are never in our systems — that risk sits with Stripe by design. No card is taken by phone either, and a call on which someone read out card digits is deleted whole, recording and transcript, within 24 hours of the daily check finding it.
- In the admin panel, call transcripts can be opened only by the company's owner and anyone else the company has given full access. They read transcripts live there after signing in with that access. Staff with Event Center access, and other staff, see an automatically written summary of each call to the event line and its details, with the caller's phone number cut to its last four digits and the Caller ID card showing a known caller by first name and last initial; they cannot open the transcript. Phone numbers inside a summary are masked as far as our system can recognize them, so a number the caller said in an unusual way could still show. Calls to the lounge line are shown only to people with full access, and lounge-only administrators cannot open calls at all. Transcripts are not copied into our membership database. The transcript itself is never emailed, never sent by text and never handed to anyone as an export. A saved message is different, and the next point says how. Each day, two automated checks read the text of finished calls in short-lived memory on a GitHub-hosted server, only to look for spoken card numbers. They do not keep, print or send what was said. Their reports, kept in a private issue and in a server log (logs for 90 days; an issue is closed once the flagged calls are deleted but is not itself deleted), list only a call's ID, start time, assistant, length and which check flagged it, and for some calls the caller's area code and last two digits. Caller numbers are masked in call lists and in every staff view except those with full access: only a person with full access sees a caller's whole number in the number fields of the admin panel, including a callback number given on a call. Emails to the people the company names for booking alerts are different: they carry the customer's contact details (see below). Every time a call is opened in the admin panel it is logged and that log is shown on the call itself — who opened it and when. Stratos Digital, which runs the system, can also open calls in the voice provider's own dashboard, and we do not log those openings.
- Saved messages have their own access rule, and one short email goes out about each. A saved message (section 2) can be opened in the admin panel by the company's owner and anyone the owner has given full access, and by staff, including staff with Event Center access; lounge-only administrators cannot. Staff see a message with the callback number cut to its last four digits and any phone number in the name, reason or summary masked; they can change a message's status and add notes. Messages about the lounge are shown only to the owner and people with full access. Only people with full access see the whole callback number in the admin panel. Every saved message appears in the Messages tab of the back office, which is where staff follow up. A saved message may also be emailed as a single alert to one authorized person at the company; we do not promise that an email is sent for every message. If one is sent, its subject carries the caller's first name only; its body can carry the name, the reason, a short summary of what the caller said, any event details and the callback number (whole only if that person has full access). It never carries the transcript. That email would be the one place a caller's words leave the admin panel, and a copy stays in that person's mailbox even after the saved message is deleted or expires. A separate daily staff summary counts messages (how many are open or urgent) and shows at most a caller's first name and last initial, never a number.
- The Event Center calendar shows customer details to the people who run events. A booking appears on a private calendar link, and may be mirrored to a Google calendar, with the customer's name, phone, email, kind of event, number of guests and whether it is paid. The company's owner, and the people the owner names as setup or cleaning staff for the Event Center, can have such a link because they may need to call the customer. Anyone who holds a link sees those details, so a link is shared only with those people. Those staff also see a written summary of each Event Center call, never a transcript or a recording. Emails that tell staff about a new booking or a large-group request go to the staff addresses the company sets for bookings, and carry the customer's name and email address and, for a large-group request, the phone number, in full.
- Your entry code is sent by email. It is never sent by text, and the member area does not display it. If you lose the email, call the lounge on 501-387-1040.
- If there is a breach of personal information, we notify affected members and any authority that must be told, as A.C.A. § 4-110-101 and following requires, and we do it from a written procedure rather than inventing one at the time. Scott Hamilton is the one person responsible for telling members and the state.
No system is perfectly secure, and we do not claim otherwise.
9. Age — the lounge is 21 and over
The 801 Social Lounge is a private members' lounge for adults aged 21 and over. This section is about the lounge. The lounge site at www.the801lr.com/lounge is age-gated: you give a date of birth before any page of it is reachable, and the membership application asks for it again.
- The lounge site is not directed to children or to anyone under 21, and neither site is directed to children.
- We do not knowingly collect personal information from anyone under 21 through the lounge. If we learn that we have, we delete it and the application or membership is void.
- If you believe someone under 21 has given us information, call one of the numbers in section 11 and we will remove it.
This also satisfies the federal rule on children's data (COPPA, which applies under 13) by a wide margin, because nobody under 21 is admitted to any part of the lounge and neither business is aimed at children.
The event center's reservation terms, which a customer accepts when reserving, govern who may reserve and attend. This policy applies to anyone whose information the event center collects.
10. Changes to this policy
We may change this policy. The current version is always posted at https://the801lr.com/privacy/ with the date it took effect. When a change is material, we email members at the address on their membership before it takes effect.
11. Contact us about privacy
The 801 Social Lounge and The 801: Event Center · 801 S Chester Street, Little Rock, Arkansas 72201 Phone: the lounge 501-387-1040 · the event center 501-770-0170
One named person, Scott Hamilton, owns privacy requests for both businesses and is responsible for answering them within the period stated in section 6. Call the number for whichever of the two businesses you dealt with. No email address is published.
Earlier version: Privacy Policy, version 2.1 (posted 4 November 2026), replaced by the version above, which takes effect on 7 November 2026
Privacy Policy, version 2.1
This is the text of version 2.1, kept here unchanged. The version above replaces it and takes effect on 7 November 2026.
Last updated: 4 November 2026 · Version: 2.1 · Takes effect on: 7 November 2026
Earlier version: Privacy Policy, version 2.0 (published 26 October 2026), in effect until this version took effect. Its text is no longer shown on this page.
1. Who this covers
This policy covers LR STATION 801 LLC and the two businesses it runs at 801 S Chester Street, Little Rock, Arkansas 72201:
- The 801 Social Lounge — a private members' lounge, at
www.the801lr.com/lounge. - The 801: Event Center — where the hall is booked, at
www.the801lr.com/events.
One policy covers both, because they share an address, one website, one phone system and one back office. Where something applies to only one of them, this policy says which.
It covers applicants, members and former members of the lounge; people who enquire about or book the hall; and anyone who contacts either business. It applies to the website, the application, membership and booking systems, the messages we send, the phone lines, and the door-access system.
2. What we collect
From your application
This is the membership application for the lounge. What a reservation at The 801: Event Center collects is name, email, phone, date, block, event type, number of guests, description, and agreement to the terms.
| What | Why we need it |
|---|---|
| Your name | To identify your membership and your access credentials |
| Your email address | To send the decision on your application, your receipts, your entry code, and account notices |
| Your mobile phone number | To reach you about your membership, and, once texting starts, to send texts if you asked for them |
| Your date of birth | To confirm you are 21 or over. This is the age check for the lounge — see section 9 |
| Your term | Whether you chose month to month, six months or twelve |
| Card details | Handled entirely by Stripe. See below |
The application asks for nothing else. It does not collect a mailing address, a referral, an emergency contact or a photograph. The one optional extra it asks is whether you want a locker: ticking the box records that choice with your application, and the locker is billed with your dues from the day you are approved (Membership Terms section 7). You can also ask the lounge for one after you are approved.
Payment details — what we do and do not hold
Card details go directly to Stripe, our payment processor. The 801 never receives, sees or stores your card number, its expiry date or its security code. What we keep is limited to a Stripe identifier for the saved card and the result of each charge. Stripe holds the card itself. That is enough to bill your dues and to tell you a payment has failed, and nothing more.
From your membership
- Membership record — status (applied, approved, declined, active, past due, cancelled, terminated), start and end dates, whether you have a locker and which locker number is assigned to you (and, if you tell us on the card page, the locker number you say you already have, which our staff can see), and the term you are on (month to month, six months, or twelve).
- Billing record — the dues and locker charges made, when, whether they succeeded, and the receipts sent. The underlying transaction records are held by Stripe.
- Consent record — for each opt-in you were offered: the exact wording you were shown, its version, whether you ticked it (on the Event Center booking form a choice is recorded only when you tick the box; a box left unticked writes no record), the date and time, the route it came from (for example the website form or the phone), and if you later revoked it, when and how. The consent record does not store your IP address or browser. (To limit abuse, the text-message confirmation step counts requests per visitor using a one-way keyed fingerprint of the visitor's address; it is used for those limits only, is not part of any consent record, and is dropped within a day.)
- Event Center text-message confirmation record — only if you ask for Event Center booking texts, either by a spoken yes to the assistant on a booking call (the texts would go to the number you are calling from) or by the optional box on the booking form. Texting is not on yet, so no text is sent either way. Asking does not turn texts on. We email you a one-time confirmation button, and your request is not treated as permission until you press it. (A tick of the box on the booking form is also saved with that booking request, as the consent record above; that saved tick alone is never treated as permission to text you.) While the request waits, we keep the phone number, your email address, your first name (only to greet you in that email), the date and time you asked, which route you used (phone call or website form), the wording version shown, the booking it was for if any, and one-way fingerprints of the emailed link and of your email address (and, for a phone call, of the call); the link itself is never kept. The link works once and expires after 72 hours. When the request stops waiting (you pressed the button, it expired, or it was replaced), your email address and first name are wiped from this record. A request that was never confirmed is deleted 30 days after the link expired. When you press the button, one consent record is written (the wording shown, its version, the time, and the route). For a request made on the website form, that press alone does not let us text you: because anyone can type a phone number, we will also ask the holder of the number to reply YES by text before any booking text is sent. This record does not store your IP address or browser.
- The recurring-charge acknowledgement — the box you ticked to confirm that your dues repeat, the renewal terms exactly as they were shown next to it, and the term you picked. It is kept the same way as a consent record and for the same reasons, but it is not a permission to contact you and is never treated as one.
- Event Center booking record for a booking paid outside the system — when an Event Center booking is paid in person or in any other way outside this system, such as cash, a check or a transfer, our staff record the customer's name, the phone and email if given, the price agreed, the amount received and a receipt number with the booking. Section 5's booking-records row applies to it.
From the door
- Door-access records — which credential was used, at which door, and when. This tells us who is in the building and lets us shut off access when a membership ends.
- Fingerprint and similar data. None. No fingerprint, face or similar data is collected, and entry is by code. Members will be able to add a headshot after launch; it is used as a profile picture only.
From your communications with us
Emails and texts, and what you tell us when you call.
Calls to any of our phone lines. A call to any phone number we publish may be answered by a person or by an AI assistant, and which one can change. When an AI assistant answers a call, the call is recorded and transcribed by our AI provider. This section and section 5 apply to every call an assistant answers, whichever line it is, and to everyone who calls: a member, an applicant, somebody asking about an event, or a wrong number. An assistant tells you it is an AI, and that the call is recorded and transcribed, before it asks you anything. The call box on your membership page covers calls we place to you. It does not switch off the assistant that answers calls you place to us.
What we keep from a call an assistant answers: the recording; the text of what was said; a one-line note of what the call was about; and, as its own record in our own system, the ten-digit number you called from. A message you leave or a follow-up you ask for is also kept as a saved message (below). Section 8 says who can see it: only people with full access can open a transcript, and the number is shown whole only to them.
What we do not keep: we do not make the separate record of the number you called from (described above) when the call is transferred or handed to another assistant, when a card number was read out, or when we could not check the call. The call itself, kept by our voice provider as section 5 says, still shows the number.
If you leave a message or ask for someone to follow up, we also keep a saved message from the call: the name and callback number you gave, why you called, a short summary of the call, and any event details you mentioned (the kind of event, a date, how many guests, a good time to call). Section 8 says who sees a saved message and what may be emailed about it.
Section 5 says how long each lasts: the recording is deleted at 90 days, the text and the note within 12 months, the number you called from within one year of the start of the call, and the saved message within 12 months.
Nobody is asked for a card number on the phone. No assistant takes payment by voice. If a caller reads a card number out anyway, it can end up on the recording and in the transcript. A check runs every day to find calls like that, and we delete the whole call, recording and transcript, within 24 hours of it being found. Do not read out card numbers on the phone.
A voice assistant on our website is treated exactly like a phone call. The home page and The 801: Event Center's pages let you talk to an assistant from your browser, by voice; there is no typed chat. Opening one of those pages loads the assistant, and it contacts ElevenLabs straight away, even if you never start a call, so ElevenLabs receives your IP address and your browser's details from that page view. The assistant's own program and its picture come from our website, and the page contacts no other outside service for it. A voice call started there is handled by ElevenLabs, recorded and transcribed exactly as a phone call is, and kept the same way and for the same time: what we keep is the recording, the text of what was said, and the one-line note, and section 5's call rows apply to it, so the recording is deleted at 90 days and the text and the note within 12 months. The daily check for card numbers reads it too. A website conversation has no phone number. Your browser asks your permission to use the microphone only when you start a voice call, and you can refuse it. The assistant is not given a persistent identifier for you: every website conversation is sent under the same fixed label, so the label does not identify you or link one visit to the next, and the assistant does not fingerprint your browser. Leaving the page ends the conversation.
Section 5 says how long a call is kept.
Signing in to your membership
You sign in to your membership with the membership number and the private key you were given, on the member page of the lounge's website (www.the801lr.com/lounge/member). With them you can look at your membership and, where the page offers it, change your card, add a new card after a missed payment, ask for a locker, or cancel. The link we show you when you apply holds your number and key after a # sign, which your browser does not send to our server; the member page reads them and removes them from the address bar straight away. If you save that link, it holds your key, so keep it to yourself. If you type them in instead, the page holds the key only in memory. Either way, the page sends your key to our server with each request, the page does not store it in your browser or in a log, and we keep only a scrambled version of the key (a one-way code), never the key itself. Signing in this way sets no cookie. If you lose your key, our staff can reset it.
When we switch on sign-in by emailed code, it works like this. You type the email address on your membership and pass a bot check; the page loads a script from Cloudflare (Turnstile) for that. We use the address you give us only to check whether it belongs to a member and, if it does, to send an eight-digit code to it. The code works once and stops working after 10 minutes. We do not keep the code or your email address in a readable form for this: we keep a scrambled version of the code, together with a scrambled version of your email address, for about a day, and then delete it. To limit abuse we also keep scrambled versions of your email address and of your network address, in counters, for one day.
When you type the right code we start a sign-in on your device. It lasts until you have been away for 30 minutes or until 4 hours have passed, whichever comes first, and you can end it sooner with "Sign out". Our staff can also end one member's sign-in, or all sign-ins. The sign-in is kept in one cookie that is used only to keep you signed in. It is not used for advertising or to follow you to other sites. On our side we keep the sign-in as a scrambled version of its token, with the scrambled version of your email address and the membership numbers it may act on; an ended or expired sign-in is kept for one more day, and no more than 5 sign-ins are live for one email address. A sign-in this way can do what your private key can do (look at your membership, cancel it, ask for a locker, change a card) for the memberships tied to that email address. We keep a record that a code was sent, that a sign-in began or failed, and when it ended, with your membership record and no address or code, so that staff can help if something looks wrong. Those records are kept with the rest of your membership record.
If you did not ask for a code, you can ignore the email. Nobody can sign in by emailed code without the code. (The emailed code is only one way in: your membership number and private key still work, as described above.) We will never ask you for it.
From the website
- Basic technical data your browser sends: IP address, browser and device type, the pages you viewed, and the date and time.
- Cookies. The site sets only the cookies it needs to work: the one that remembers you passed the age gate and, when we switch on sign-in by emailed code, the one that keeps you signed in (section 2). The site uses Cloudflare Web Analytics, which is cookieless: it sets no cookie and is not used for advertising, and it counts visits and pages viewed. The site carries no advertising pixel.
3. Why we use it
- To decide your application — including confirming you are 21 or over, and letting a person at the lounge review and approve or decline.
- To run your membership — billing dues and the locker add-on, issuing receipts, telling you a payment failed, handling cancellations.
- To give you access — issuing, rotating and deactivating door credentials, and keeping the access records that make that possible.
- To contact you about your own membership — the operational messages listed in the message catalogue for this site.
- To answer the phone, and the website's assistant, and act on what was said — taking a booking enquiry for the hall, answering a question about membership, passing you to a person, and checking finished calls each morning for spoken card numbers (section 8).
- To send you marketing, only on the channels you specifically opted into, and only for as long as you leave that opt-in on.
- To keep the lounge safe and the rules enforceable — investigating a breach of the House Rules, damage, or a safety incident.
- To keep records the law requires — tax and accounting records, and the evidence that the club operates as a private club with 21-and-over members, where that matters.
- To keep proof of consent — so that if a member ever says they did not agree to be contacted, the lounge can show exactly what they were shown and when.
We do not sell your personal information, and we do not rent, trade or share it with anyone for their own marketing.
4. Who we share it with
| Who | What they get | Why |
|---|---|---|
| Stripe | Your name, email, and the card details you enter directly with them | To process dues and the locker add-on. The 801 is the merchant of record. Stripe handles the data under its own privacy policy and its own security certifications |
| Cloudflare | Your name and email address and the content of the emails sent to you, and of staff alerts about saved messages and bookings; and technical data in transit, including your IP address and the pages you view | To serve the website, count visits with Cloudflare Web Analytics, block abuse, and send our emails (through Cloudflare Email Sending). Email is sent on The 801's behalf, from The 801's own domain |
| Telnyx | Your phone number and the content of the texts; and the telephone connection of any call to any of our phone lines (it carries the call whether a person or an assistant answers) | Texts only if you opted in; carriers also handle the message in transit. For calls, Telnyx carries the call |
| ElevenLabs | Your phone number and what is said on any call an assistant answers; and, on the pages that carry the website's assistant, your IP address and browser details from every page view (the assistant contacts ElevenLabs when the page opens, even if no call is started), and what is said in any call you start there | This is the automated assistant that answers the phone and the website, and it is what produces the recording and the transcript. Our ElevenLabs account is set so that ElevenLabs does not use our call content to train its models. That is an account setting, last confirmed on 31 October 2026. Outbound AI-assisted calling is a separate thing and that channel is not in use — see section 7 |
| Google Cloud (Vertex AI), hosting Anthropic's Claude model | What is said on a call or in a website conversation, as text, so the assistant can understand you and reply | It hosts the AI model behind the automated assistant that answers the phone, working through ElevenLabs. Your call may be processed in the United States, Europe or Singapore, wherever ElevenLabs runs it for speed and performance |
| Google (Calendar) | An Event Center booking's customer name, phone, email, kind of event, number of guests and whether it is paid, on the company's calendar, if the calendar is switched on | So the people who run events can see the schedule and call customers. Nothing about lounge members is sent |
| GitHub, Inc. | The text of finished calls and website conversations, for a few seconds, in a temporary server's memory; and the daily reports of two checks, which list a call's ID, start time, assistant, length and which check flagged it, and for some calls the caller's area code and last two digits | Only for the daily automated checks that look for spoken card numbers. What was said is not kept, printed, posted or sent from that step, and the temporary server is discarded after it runs. The reports are kept in a private issue, which is closed once the flagged calls are deleted but is not itself deleted, and in a server log for 90 days |
| Sentry (error reports) and Google Chat (security alerts) | Our own internal record numbers, such as a membership, booking or call number, that appear in a web address or an alert; the venue name; and the text of an error. They are built not to carry a name, email address, phone number, card detail or the text of a call | To find and fix faults, and to alert the people who run the system. They are not used for anything else |
| Door-lock / access-control vendor — Sifely | Your entry code, once the system is connected to the lock; until then the lounge enters codes at the lock by hand and the system sends the vendor nothing | To operate the door and control who gets in |
| Stratos Digital | Access to the membership system, and to the voice provider's dashboard where calls can be opened, as the operator of the platform | Stratos Digital builds and runs the website and membership system as a service provider to The 801. It processes member data on The 801's instructions and for The 801's purposes. It may also use de-identified, aggregated usage data (counts, error rates and performance, never names, contact details, payment details, consent records or call content) to improve the platform. It does not sell member data |
| The lounge's professional advisors — accountant, attorney, insurer | Only what a specific matter requires | Tax, legal and insurance matters |
| Law enforcement or a public authority | Only what the law requires, or what is needed to respond to a genuine emergency | Legal obligation |
| A buyer of the business | Member records, except mobile numbers and texting consent, which are never sold or transferred to third parties or affiliates for their marketing | If the lounge is ever sold, member records go with it |
No other vendor touches member data. If one is added — a bookkeeping tool, a CRM, an email marketing platform, a scheduling tool — it is added to this table before it is connected.
5. How long we keep it
| Record | Kept for |
|---|---|
| Application that was declined | 30 days |
| Member and booking records — applied, approved, active, and after the membership or booking ends | The life of the membership plus seven years |
| Billing and tax records | 7 years |
| Consent and revocation records | The same period: the life of the membership plus seven years. For an Event Center text-message consent, which has no membership: seven years from the date of the booking request |
| Event Center text-message confirmation record — waiting request | Until the link expires (72 hours), then the email address and first name are wiped; the rest is deleted 30 days after expiry. If you press the button, the record is kept for seven years from the date of the booking request (the phone number, times and fingerprints only; your email address and first name are wiped) |
| Door-access logs | 6 months |
| Message logs — emails and texts sent | 15 days |
| Call recording — the audio of your call | 90 days, then deleted. Our voice provider may hold deleted data in its backups for up to 30 more days |
| Call transcript and one-line note — the text of what was said on the call, with the one-line note, which are part of the same stored call | Up to 12 months, then both are deleted together. Backups as above |
| Caller number — the ten digits of the number you called from, kept as its own record in our own system (section 2) | Up to one year from the start of the call, then deleted |
| Saved message — the name, callback number, reason and short summary kept when you leave a message, with any follow-up notes our staff add to it | 12 months from the call, then deleted together with those notes. Any alert email about it (section 8) is not covered: deleting or expiring the saved message does not remove that copy |
The call rows apply to every call an assistant answers on any of our phone lines or on the website, now or later, and to everyone who makes one, member or not. A card number read aloud is removed by deleting the whole call within 24 hours of it being found, as section 2 says.
When a retention period ends, the record is deleted or anonymized. Some records — tax and accounting in particular — must be kept.
6. Your rights
You can:
- Ask what we hold about you, and get a copy, other than call recordings and transcripts.
- Ask us to correct it if it is wrong.
- Calls. After a call is over, we do not delete an individual call, recording, transcript, saved message or the number you called from on request. Each is kept for the period in section 5 and then deleted. Two things happen sooner: if a card number was read out, we delete the whole call, recording and transcript, within 24 hours of it being found (section 2); and if you ask during the call itself for it to be deleted, we do not keep a saved message or the number you called from for that call.
- Ask us to stop contacting you on any marketing channel, at any time — see section 7.
- Ask us how a decision was made, including why an application was declined, subject to what section 4 of the Membership Terms says about giving reasons.
To make any of these requests, call one of the numbers in section 11. We verify that a request comes from you by replying to the email address or phone number already on your membership record, rather than to whatever address the request arrived from.
We respond within 30 days. Arkansas has no general consumer privacy statute imposing a deadline today. We honor requests from members who live in states that do have such laws, for a copy of what we hold and for corrections, as though those laws applied, so there is one process rather than two.
7. How to stop each kind of contact
| Channel | How to stop it | What happens |
|---|---|---|
| Marketing email | Click unsubscribe at the bottom of any marketing email, or call one of the numbers in section 11 | Marketing email stops. Account email does not — see below |
| Text messages | Reply STOP to any text, or tell us by any reasonable means: on a call to a number in section 11, or to staff. Reply HELP for help | For the lounge, if you ticked the text box, we have your permission on record. (For the Event Center a tick, or any pending request, is not permission: see section 2.) The lounge does not text members today. The 801 sends no marketing texts. Message frequency varies; msg & data rates may apply. STOP will work at once. Any other request is honoured as soon as we can and within 10 business days. We record when and how you stopped |
| AI-assisted phone calls | Say so on a call, tell staff, or call a number in section 11 | If you ticked the call box, we have your permission on record for The 801 to call you with an AI voice assistant about your membership. We place no such calls yet (see "Not yet" below), and we will not place one before then. Every such call will begin by saying it is an AI. Withdrawal is honoured as soon as we can and within 10 business days. This box covers calls we place to you, not calls you place to us (section 2) |
| Account and membership email | This cannot be switched off while your membership is active | These are the messages your membership depends on — that your application was decided, your entry code, your receipts, a failed payment, a closure. Turning them off would mean you could not be told your own entry code changed. If you do not want them, the way out is to end the membership |
| Everything | Cancel your membership under section 14 of the Membership Terms | Contact stops except for what we must send about closing out your account |
Not yet. "Not yet" means we are still finishing the registration phone carriers require for Event Center booking texts, and getting our systems ready for AI calls. We will not send Event Center booking texts before that registration is done, and we will not place an AI call to you before our systems are ready; we will tell members before AI calls start. We give no date.
Text messages from The 801: Event Center
If you choose to receive text messages from The 801: Event Center about your own booking request, we text only the mobile number you give us or call us from, and only about that request. Mobile information is not sold or shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent are not sold or transferred to third parties or affiliates for their own use, including as part of a sale of the business. Agreeing to texts is optional and is not a condition of booking. You can reply STOP at any time. The full text-message terms and privacy notice are at https://the801lr.com/events/text-messages.
Opting out of one channel does not opt you out of the others. They are separate consents and they are stopped separately.
8. How we protect it
- Member data sits in the membership system behind authentication. Only The 801's administrators can open member records. Access to member records is logged.
- The site runs over HTTPS. The membership application and the event request form are checked with Cloudflare Turnstile before they are accepted, to keep bots out.
- Card numbers are never in our systems — that risk sits with Stripe by design. No card is taken by phone either, and a call on which someone read out card digits is deleted whole, recording and transcript, within 24 hours of the daily check finding it.
- In the admin panel, call transcripts can be opened only by the company's owner and anyone else the company has given full access. They read transcripts live there after signing in with that access. Staff with Event Center access, and other staff, see an automatically written summary of each call to the event line and its details, with the caller's phone number cut to its last four digits and the Caller ID card showing a known caller by first name and last initial; they cannot open the transcript. Phone numbers inside a summary are masked as far as our system can recognize them, so a number the caller said in an unusual way could still show. Calls to the lounge line are shown only to people with full access, and lounge-only administrators cannot open calls at all. Transcripts are not copied into our membership database. The transcript itself is never emailed, never sent by text and never handed to anyone as an export. A saved message is different, and the next point says how. Each day, two automated checks read the text of finished calls in short-lived memory on a GitHub-hosted server, only to look for spoken card numbers. They do not keep, print or send what was said. Their reports, kept in a private issue and in a server log (logs for 90 days; an issue is closed once the flagged calls are deleted but is not itself deleted), list only a call's ID, start time, assistant, length and which check flagged it, and for some calls the caller's area code and last two digits. Caller numbers are masked in call lists and in every staff view except those with full access: only a person with full access sees a caller's whole number in the number fields of the admin panel, including a callback number given on a call. Emails to the people the company names for booking alerts are different: they carry the customer's contact details (see below). Every time a call is opened in the admin panel it is logged and that log is shown on the call itself — who opened it and when. Stratos Digital, which runs the system, can also open calls in the voice provider's own dashboard, and we do not log those openings.
- Saved messages have their own access rule, and one short email goes out about each. A saved message (section 2) can be opened in the admin panel by the company's owner and anyone the owner has given full access, and by staff, including staff with Event Center access; lounge-only administrators cannot. Staff see a message with the callback number cut to its last four digits and any phone number in the name, reason or summary masked; they can change a message's status and add notes. Messages about the lounge are shown only to the owner and people with full access. Only people with full access see the whole callback number in the admin panel. Every saved message appears in the Messages tab of the back office, which is where staff follow up. A saved message may also be emailed as a single alert to one authorized person at the company; we do not promise that an email is sent for every message. If one is sent, its subject carries the caller's first name only; its body can carry the name, the reason, a short summary of what the caller said, any event details and the callback number (whole only if that person has full access). It never carries the transcript. That email would be the one place a caller's words leave the admin panel, and a copy stays in that person's mailbox even after the saved message is deleted or expires. A separate daily staff summary counts messages (how many are open or urgent) and shows at most a caller's first name and last initial, never a number.
- The Event Center calendar shows customer details to the people who run events. A booking appears on a private calendar link, and may be mirrored to a Google calendar, with the customer's name, phone, email, kind of event, number of guests and whether it is paid. The company's owner, and the people the owner names as setup or cleaning staff for the Event Center, can have such a link because they may need to call the customer. Anyone who holds a link sees those details, so a link is shared only with those people. Those staff also see a written summary of each Event Center call, never a transcript or a recording. Emails that tell staff about a new booking or a large-group request go to the staff addresses the company sets for bookings, and carry the customer's name and email address and, for a large-group request, the phone number, in full.
- Your entry code is sent by email. It is never sent by text, and the member area does not display it. If you lose the email, call the lounge on 501-387-1040.
- If there is a breach of personal information, we notify affected members and any authority that must be told, as A.C.A. § 4-110-101 and following requires, and we do it from a written procedure rather than inventing one at the time. Scott Hamilton is the one person responsible for telling members and the state.
No system is perfectly secure, and we do not claim otherwise.
9. Age — the lounge is 21 and over
The 801 Social Lounge is a private members' lounge for adults aged 21 and over. This section is about the lounge. The lounge site at www.the801lr.com/lounge is age-gated: you give a date of birth before any page of it is reachable, and the membership application asks for it again.
- The lounge site is not directed to children or to anyone under 21, and neither site is directed to children.
- We do not knowingly collect personal information from anyone under 21 through the lounge. If we learn that we have, we delete it and the application or membership is void.
- If you believe someone under 21 has given us information, call one of the numbers in section 11 and we will remove it.
This also satisfies the federal rule on children's data (COPPA, which applies under 13) by a wide margin, because nobody under 21 is admitted to any part of the lounge and neither business is aimed at children.
The event center's reservation terms, which a customer accepts when reserving, govern who may reserve and attend. This policy applies to anyone whose information the event center collects.
10. Changes to this policy
We may change this policy. The current version is always posted at https://the801lr.com/privacy/ with the date it took effect. When a change is material, we email members at the address on their membership before it takes effect.
11. Contact us about privacy
The 801 Social Lounge and The 801: Event Center · 801 S Chester Street, Little Rock, Arkansas 72201 Phone: the lounge 501-387-1040 · the event center 501-770-0170
One named person, Scott Hamilton, owns privacy requests for both businesses and is responsible for answering them within the period stated in section 6. Call the number for whichever of the two businesses you dealt with. No email address is published.